Refund & Return Policy

Last updated: July 2026

We want you to love your StepEase wraps. If you're not completely satisfied, we're here to help.

30-Day Money-Back Guarantee. If you're not happy with your purchase, you may request a refund or return within 30 days of receiving your order.

Eligibility

Your request must be made within 30 days of delivery.
To be eligible for a return, items should be in reusable condition. Because our guarantee covers satisfaction, we will still work with you even if the item has been tried on and worn — just reach out.
Proof of purchase (order number or confirmation email) is required.

How to Start a Refund or Return

Email us at fbaalkhyat@gmail.com with your order number and the reason for your request. We'll respond with next steps within 1–2 business days. There are no complicated forms — we keep it simple.

Refunds

Once your refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Return Shipping

In many cases, especially for lower-value items, we may not require you to ship the product back. If a return is required, we'll provide instructions. Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or is not what you ordered, contact us right away with a photo and we'll send a replacement or issue a full refund at no cost to you.

Exchanges

Need a different size or color? Email us and we'll help you exchange your item within the 30-day window.

Questions?

For any refund or return questions, reach us at fbaalkhyat@gmail.com.