Shipping Policy

Last updated: July 2026

Thank you for shopping with StepEase. This policy explains how and when your order will be processed and delivered.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed. You will receive a confirmation email once your order is on its way, along with tracking information.

Shipping Times

We offer free standard shipping on all orders within the United States. Estimated delivery is 2–4 weeks from the date of shipment. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs, and other factors outside our control.

Please note: Our products are shipped directly from our fulfillment partners. While most orders arrive within the estimated window, some may take slightly longer during peak periods. We appreciate your patience and are always here to help if you have questions about your order.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way. If you haven't received tracking within 5 business days, please contact us.

Shipping Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice a mistake, contact us immediately and we will do our best to correct it before the order ships.

Lost or Delayed Packages

If your package is significantly delayed, lost, or arrives damaged, please reach out to us and we'll make it right — whether that means a replacement or a refund.

Questions?

For any shipping questions or concerns, email us at fbaalkhyat@gmail.com and we'll get back to you as soon as possible.